Phoned the hospital, navigated the phone menu, pressed 4 for the department I wanted and the phone rang:
Then "All our agents are busy, please hold" nasty music
Repeat four or five times until
""All our agents are busy, please hold or send us an email at [email address]"
Repeat another four or five times then: "You are number one in the queue, please hold"
Then it started repeating again ""All our agents are busy, please hold"
Hang on, I thought i was number 1 in the queue.
Eventually I hung up and sent an email. If there's nobody there to answer the phone they should just not answer the phone.
