revtothelimit - motorbike forum

I have the most annoying issue at a school.

The Business Manager went and purchased some second hand refurb HP elite pc's that we use on the Interactive Whiteboards.

All of them fully shut down after a BSOD 3 to 4 times a day. I have ran chkdsk, replaced RAM, rolled up to very latest version of W11, checked all drivers are fully up to date but nothing is fixing the issue.

I have been investigating a bit further today and there are lot's of I/O errors in event viewer, mostly event 1001 bug check errors. MS alludes to this being a hard drive issue, but we have about 25 of these and all are doing the same thing, surely not all 25 drives are faulty unless they got a faulty batch!

Anyone had this before and fixed it?

Hopefully they come with some sort of warranty otherwise i think the BM might be getting a bollocking from the head for buying them without getting my advise first just because she knows someone who works for a local IT supplier, probably got some money from it herself!

Need the special hammer.

Do a fresh install on one of them, see if that fixes it.

If it does, capture an image and roll it out to them all.

Sometimes it's just easier to wipe and install than try to fix, especially if you've got a known good image to deploy.

KungFooBob wrote: Thu Feb 08, 2024 2:20 pm Do a fresh install on one of them, see if that fixes it.

If it does, capture an image and roll it out to them all.

Sometimes it's just easier to wipe and install than try to fix, especially if you've got a known good image to deploy.

I've done that already. I wiped and created a whole new image with W11 but to no avail. Fresh drivers, fully windows updated everything. I even ran HP's driver update tool and let it install any drivers it wanted to negate me installing and older driver!

The most annoying thing is that i have 2 of these machines in offices using exactly the same image and they never crash. The only difference on the classroom ones is that they have the IWB's connected to them, but i have also removed all the software the IWB's use and asked a teacher not to plug the whiteboard in for a day to test and it still BSOD'ed.

It's the most bizzare thing ive had for decades.

Yorick wrote: Thu Feb 08, 2024 2:15 pm Need the special hammer.

That is my next step tbh, explaining that option to the head though might not go down to well!

Must be cosmic rays, fit ECC memory.

KungFooBob wrote: Thu Feb 08, 2024 3:13 pm Must be cosmic rays, fit ECC memory.

Replaced memory too lol

I think i might go down Yozza's route tbh

Greenman wrote: Thu Feb 08, 2024 3:18 pm

KungFooBob wrote: Thu Feb 08, 2024 3:13 pm Must be cosmic rays, fit ECC memory.

Replaced memory too lol

I think i might go down Yozza's route tbh

Greenman wrote: Thu Feb 08, 2024 3:18 pm

KungFooBob wrote: Thu Feb 08, 2024 3:13 pm Must be cosmic rays, fit ECC memory.

Replaced memory too lol

I think i might go down Yozza's route tbh

With ECC?

It'll help prevent cosmic bit flip!

Are they all the same BIOS version?

Maybe swap the drives that are stable to the unstable and see what happens

I would imagine that originally they were Win 10? Could it be that they don’t like w11?

Scrotey kid has figured out how to crash them all remotely using his iPhone

wheelnut wrote: Thu Feb 08, 2024 8:07 pm I would imagine that originally they were Win 10? Could it be that they don’t like w11?

W10 and or W11 build still does same thing.

I have not tried a BIOS update like Mango mentions i will try that as the next step. Though i think it would of updated firmware when i done the drivers!

I'd be interested to know if the laptops all go BSOD at the same time or at random intervals. If they all BSOD at the same time then it's probably an external influence such as a rogue network packet or application causing it. If a BIOS upgrade doesn't fix it I'd use one laptop as a guinea pig and run a packet sniffer like Wireshark on it monitoring all traffic, and also run Wireshark on another device adjacent to the guinea pig (not an HP laptop!) monitoring its IP address and all traffic to/from it.