Honda service: sounds a bit suss

[Buckaroo]

I have a 2021 CBR650R and have just been sent a reminder to get the service done.

The bike was serviced at 600 miles in March of this year.

I call the dealer and remind them of this.

I'll book the service with you in March 2023.

Oh, then you will invalidate the warranty. We put special oil in at the 600miles service. This has to be changed.

Errr, no you didn't, says I.

I'll check with the technician.... Yes you are right.

But it's an annual service, so it's due now as it's a year old.

Sorry, says I, that's nonsense and not true. And so it goes on.

I call another main dealer and they say it's nonsense, it's annual between services or mileage exceeding the stated amount. See you in March.

Honda needs to sort this scam out.

[Le_Fromage_Grande]

How many miles has it done?

[Bustaspoke]

If I were you I'd be using another Honda dealer from now.

[Supermofo]

Geezer sounds like a fool. If you can be arsed might be worth emailing Honda as they might sucker in some people if they are on the make.

[The Spin Doctor]

'Special' oil... first time I've heard of that!

[Yorick]

'Special' oil... first time I've heard of that!

I remembered "running in" oil from New. But not added at 600 miles.

[Skub]

'Special' oil... first time I've heard of that!

Special price,no doubt.

[demographic]

Complain about the dealer to Honda..

[The Spin Doctor]

'Special' oil... first time I've heard of that!

Special price,no doubt.

On one of the rare occasions I got a bike serviced, I queried a tenner for 'sundries'... turned out to be two blobs of grease on the chain adjusters. I suggested they might like to remove it from the bill.

[Yorick]

'Special' oil... first time I've heard of that!

Special price,no doubt.

On one of the rare occasions I got a bike serviced, I queried a tenner for 'sundries'... turned out to be two blobs of grease on the chain adjusters. I suggested they might like to remove it from the bill.

I once dropped my bike for a service in Leeds and got bus into work.
I had a call out so borrowed a pool car and drove past shop at 11:45 and bike was where I left it. So took a photo.
Went to collect it at 1:00 after they called me.
The bill showed 3 hours work. I queried this and they said they always round up to next hour if close.
So I showed them the photo on my camera and made sure all the other customers saw it.
I demanded to see the manager and let him know my thoughts

[ChrisW]

Drop Honda a message - they deserve to know.

[KungFooBob]

Snitches get stitches.

[Mussels]

Drop Honda a message - they deserve to know.

After the couple of times I've complained to manufacturers about car dealers I think they won't care even when told about illegal practices. Yes JLR you, at least Vauxhall was just incompetent and lazy.

[Buckaroo]

How many miles has it done?

2000

[The Spin Doctor]

I once dropped my bike for a service in Leeds and got bus into work.
I had a call out so borrowed a pool car and drove past shop at 11:45 and bike was where I left it. So took a photo.
Went to collect it at 1:00 after they called me.
The bill showed 3 hours work. I queried this and they said they always round up to next hour if close.
So I showed them the photo on my camera and made sure all the other customers saw it.
I demanded to see the manager and let him know my thoughts

I'd be wondering how much of the 'work' actually got done, too!

I witnessed a huge row outside a well-known Maidstone dealer (NOT Paul Smart's) with the bike's owner complaining very loudly that he'd been charged for an oil filter that hadn't been changed - he'd scratched a big X right across the front of it which was a bit of a giveaway. The manager was trying to suggest the mechanic must have put the old one back on again by accident.

At least when I didn't bother adjusting the valves on my bikes because they were just about in tolerance,I knew it for sure

[Mr. Dazzle]

Whenever I get a mechanical watch repair/service they always give you back all the old bits they've replaced in a little baggy. Maybe they should start doing that on bikes.

Or maybe they've just got a big bin of old watch bits they rummage around in to fill the bags.

[Buckaroo]

A good friend of mine over in New Jersey thought his local car servicing garage was on the fiddle, so he marked all the consumables with some nail polish and handed the car over for a full service.
You can guess what happened.

They billed him for filters, plugs and the like.

Being it occurred in the land of litigation, he threatened to sue.

Can't recall all the details of the compensation, but it was many times the cost of the service.

My old mechanic used to keep the bits he'd changed and showed you if you asked to.

My son, who runs his own bicycle workshop does the same.

[Yorick]

A good friend of mine over in New Jersey thought his local car servicing garage was on the fiddle, so he marked all the consumables with some nail polish and handed the car over for a full service.
You can guess what happened.

They billed him for filters, plugs and the like.

Being it occurred in the land of litigation, he threatened to sue.

Can't recall all the details of the compensation, but it was many times the cost of the service.

My old mechanic used to keep the bits he'd changed and showed you if you asked to.

My son, who runs his own bicycle workshop does the same.

I'm pretty sure the law is on your side. The old bits technically still belong to you, so the shop should offer them to you.

[Noggin]

A guy I used to take my bikes to used to do that. I had to persuade him that I really didn't need to know - well, at his workshop!! Others I wouldn't trust so much

[Mr. Dazzle]

Thinking back, the guy who rebuilt the Bonnie engine showed me all the old bits too.

Well...I have no real way of knowing that they were my old bits.