Amazon.fr
Something I ordered hasn't arrived. Bit miffed as it's something I can't buy in the shops here

But ok. Get a refund and reorder
On the amazon.fr site I request a refund due to item not being delivered
Get an email saying it will be looked into.
Then get an email saying they won't talk to me as Im not using the same email address. Amazon still have the googlemail address as back when I had issues to try and change it they wouldn't let me.
I wrote back explaining that googlemail.com and gmail.com are the same - no response
Another email today saying "we've tried to contact you on your phone number but it isn't working, we are intending to process your refund when you reply to this email"
So I replied saying that no one has called, but yes please process the refund
Another email saying -
"In order to help you, I invite you to respond directly to this email and contact us with your email address with all your requests for the order ( *** ) , so that we have the opportunity to do what is necessary to help you access your account"
I replied saying I didn't understand this bit as I have replied to all the emails sent
Yet another email -
"Following your email, we will be glad to request your refund for the order that you have not received.
For some security reasons, we are not allowed to request your refund if the account you use to contact us does not match the one which contains the order in question.
In order for us to help you with this, I kindly invite you to use the account which is associated with your phone number ******* so that we can perform the needful."
I've replied with -
"I purchased the item on amazon.fr
I contacted you using the pages on amazon.fr
The phone number you have quoted is connected to the account on amazon.fr
I have responded to emails from you where googlemail is automatically reduced to Gmail - I cannot control that
What other account is there? Are you saying that you are not amazon and so you can’t help? Or can you not make my French phone number work??
I have no idea how to respond to this as I have contacted you through amazon.fr which is the same account that I purchased the item with.
This is leading me to wonder if you are not amazon and if I have to contact them some other way?? What is going on??"
Each one is asking me to click on links - which I'm not doing!
The email addresses all finish with amazon.fr - some have cs-reply and some have random numbers.
Is this fuckwittery of the highest order or a scam??