A warranty tale

[Horse]

I'd be taking a hammer to the rear light of the demo bike, and see how long they take to fix it!

Right. Bit of casual criminal damage will definitely help the case
And when they finally get one brake light delivered, let's see which bike they'd fix first.

If he's taken previous advice, he's on cctv crapping through the letterbox, then torching the place. How much worse could it get?

That's not a challenge

[Demannu]

I'd be taking a hammer to the rear light of the demo bike, and see how long they take to fix it!

Right. Bit of casual criminal damage will definitely help the case
And when they finally get one brake light delivered, let's see which bike they'd fix first.

Did you forget to pack your sense of humour when you moved to Malta?

[Mr. Dazzle]

This does make me wonder a bit about PCP.

I dunno if the OPs bike is on PCP or not, but if it were they'd have to either give the bike back at the end of the term or cough up the balloon payment. I.e. there's a fixed end date some point down the line.

The bike being off the road for 6 weeks means you're at least one monthly payment "down" with no bike and no way of getting the month of missed use back.

I wonder what the legal rights are here.

[The Spin Doctor]

If he's taken previous advice, he's on cctv crapping through the letterbox, then torching the place. How much worse could it get?

Torching the place THEN crapping through the letterbox...

...he'd burn his bum.

[tricol]

I dunno if the OPs bike is on PCP or not

Yes, it's PCP, with a sizeable enough deposit. This months payment has just come out funnily enough, and feel annoyed that the bike hasn't been around to be used. I don't know where I stand on this, but I remember reading something in the warranty terms that said something along the lines of the owner not being able to claim back when there is a warranty claim.

Still waiting on the call from Youles, hope I don't have to start chasing again!

[weeksy]

I dunno if the OPs bike is on PCP or not

Yes, it's PCP, with a sizeable enough deposit. This months payment has just come out funnily enough, and feel annoyed that the bike hasn't been around to be used. I don't know where I stand on this, but I remember reading something in the warranty terms that said something along the lines of the owner not being able to claim back when there is a warranty claim.

Still waiting on the call from Youles, hope I don't have to start chasing again!

Might be worth a call to PCP company, they techincally own the bike, so have a vested interest in it too and could potentially add some leverage.

[Supermofo]

How about asking the dealer to give you something to the value of the time you've been without a bike. Nice set of gloves or something like that.

[Skub]

How about asking the dealer to give you something to the value of the time you've been without a bike. Nice set of gloves or something like that.

A couple of years ago a friend had traded his bike in for a BMW S1000RR H2 version. There were repeated cockups with delivery date and the Summer had been eaten into by a good few weeks without a bike.

The dealership gave him a £500 voucher for his troubles.

The point being,he didn't have to ask for that,it's the kind of thing which should happen with decent customer service. Putting a paying punter in the position where he/she needs to ask,then makes them feel the dealer is actually doing he/she a favour. It's arse about face.

[Bigjawa]

Firebomb the dealership in the middle of the night, that'll learn them

I'm from Belfast, so have plenty of ideas up my sleeve

I have sent an official complaint via the Triumph website to the dealer, but I will call the dealer and speak to management today.

Philip up to his tricks?

[Yorick]

If he's taken previous advice, he's on cctv crapping through the letterbox, then torching the place. How much worse could it get?

Torching the place THEN crapping through the letterbox...

...he'd burn his bum.

He wouldn't need the Bumming hat.

[Supermofo]

How about asking the dealer to give you something to the value of the time you've been without a bike. Nice set of gloves or something like that.

A couple of years ago a friend had traded his bike in for a BMW S1000RR H2 version. There were repeated cockups with delivery date and the Summer had been eaten into by a good few weeks without a bike.

The dealership gave him a £500 voucher for his troubles.

The point being,he didn't have to ask for that,it's the kind of thing which should happen with decent customer service. Putting a paying punter in the position where he/she needs to ask,then makes them feel the dealer is actually doing he/she a favour. It's arse about face.

I agree. I had an issue after my old KTM duke was serviced. They came and picked it up and once sorted gave me a t-shirt to apologise and that was sorted in a day. Weeks and I'd have been expecting a big pampering.

[Yorick]

Name and shame the dealer.

[Skub]

Name and shame the dealer.

I wouldn't be the only one to reckon it's a well known ex racer.

[Yorick]

Name and shame the dealer.

I wouldn't be the only one to reckon it's a well known ex racer.

Barry Sheene? Hailwood?

[Horse]

They have no bikes in stock to take a light cluster from. Demo bike is out, booked for the next 2 weeks.

Did they mention when, if anyone places an order, they would be receiving a bike?

[tricol]

Another update. Once again, the first comment from the person on the other end of the phone was 'has nobody updated you?'. It was actually the guy who sold me the bike. Anyway, they have located a rear light unit and my 7 month overdue bar end mirrors from another dealer. Arriving in the next day or two.

The dealer is Youles in Manchester. I've already told them they won't be getting any more of my business after their awful communication over all of this.

Now, will I get lucky and have my bike this weekend? Certainly won't be holding my breath. I've also not been offered any compensation.

[weeksy]

Another update. Once again, the first comment from the person on the other end of the phone was 'has nobody updated you?'. It was actually the guy who sold me the bike. Anyway, they have located a rear light unit and my 7 month overdue bar end mirrors from another dealer. Arriving in the next day or two.

The dealer is Youles in Manchester. I've already told them they won't be getting any more of my business after their awful communication over all of this.

Now, will I get lucky and have my bike this weekend? Certainly won't be holding my breath. I've also not been offered any compensation.

I'd love to say yeah you'll have it, but I'm pessimistic I'm afraid.

The one good thing to come out of this is that we know who not to use now.

[tricol]

Yea, it's a real shame the whole thing.

I pumped a lot of money into getting my test last year after a huge personal debt period of my life that after almost 10 years got settled finally, then putting huge faith in Triumph with a bike I'd not thrown a leg over. The service during the purchasing process was decent enough, but the after sales has been pretty shocking.

I a bit of regret getting this bike, which is the exact opposite of what I was aiming for. Still, I'll look forward to a good summer.

[Horse]

the after sales has been pretty shocking.

I really hope that they keep to the latest promise. Will you be making daily calls to check on progress?

[Supermofo]

Sorry to hear its soured your start to biking. Hopefully you'll get to enjoy the rest of the summer and forget it.

Def change dealer and I'd also be writing a complaint to Triumph and them