It doesn't stack up - I reckon they've realised they've made a mistake and it's going to cost them a packet during the warranty period and they're trying to wait you out until you've had enough and pull out.
Otherwise I'd send it out and let you find the things wrong with it, then do the little bits it needs if/when you come back moaning - unless I knew it wasn't just minor issues.
weeksy wrote: ↑Wed Jun 23, 2021 8:18 am
They may still be trying to lift the Harley off the ramp
Probably right.
He suggested that I might look at an alternative bike, I told them I had to wait four weeks before they even looked at the GSXR, he said they'd push a different bike to the front of the queue for me. Bastards, that's probably why I had to wait four weeks to start with, people jumping the queue!
weeksy wrote: ↑Wed Jun 23, 2021 8:18 am
They may still be trying to lift the Harley off the ramp
Probably right.
He suggested that I might look at an alternative bike, I told them I had to wait four weeks before they even looked at the GSXR, he said they'd push a different bike to the front of the queue for me. Bastards, that's probably why I had to wait four weeks to start with, people jumping the queue!
The more you say, the less inclined i'd be to deal with them in the first place. I am not having a massive amount of confidence in you having a happy life with this even if it comes off mate. Slightly cruel maybe ... but it's not what a new bike should feel like to me.
It's not their fault they had difficulty getting Suzuki parts. I'd have gone 3rd party, but they seem to insist on the proper Suzuki bits, fair enough. It's the fact that I have to chase them for the info and then they contradict themselves depending who you talk too that I'm finding frustrating.
I bet if I ring them today they'll tell me it's all done and I'm due to collect it on Thursday.
The issue here and in the cases of matey with the Ducati deposit and the Trumpet warranty job is comms. Seems dealers are shit at talking to people and what's going on.
If the shop called you a couple of times a week saying, really sorry but we are waiting on X or Y but we've not forgotten you etc, you'd probably be completely fine with it. Odd that's it's so hard for them to do.
Supermofo wrote: ↑Wed Jun 23, 2021 8:43 am
The issue here and in the cases of matey with the Ducati deposit and the Trumpet warranty job is comms. Seems dealers are shit at talking to people and what's going on.
by some, you mean MOST... I get they're busy of course, but dealers could do SO much more... it seems most are full of techies/staff/sales people, whereas someone needs to employ a customer relations person, who's only job is not to sell, to buy, to order, to fix, just to speak to customers and make/keep them happy with updates on parts/bikes/kit etc.... Even if the update is "still nothing to see here, waiting for ..... " That's all we as customers want, updates to where we are.
This is why it doesn't stack up, I'm assuming that they don't have massive capital reserves and rely on sales to keep their business afloat.
They've either got so little margin in this bike that they're not arsed about selling it, or they've got big cash reserves and they're not arsed about selling it, or it's a liability and they're not arsed about selling it.
Basically, they're really not arsed about selling it.
Are they local? Pop in if they are, and actually see where the bike is. If its still languishing in the corner, untouched, and they can't show you the parts for it, then you have your answer.
I've decided there's no point calling them today. Even if it's ready I can't collect before the weekend.
I'll call them on Friday, ask if it's ready for Saturday/Sunday collection. If not then I can kick off and say it's been a week since I was told it was next bike on the ramp, etc... demand my deposit back and go buy a Nintendo Switch and give up biking forever.
