New Wireless Hub Q?

[Count Steer]

How are you connected to the network, did they replace the copper with fibre? If so had you connected the hub to the new port they would have installed and disconnected from the old one?

They haven't replaced the copper, just turned off the old phone connection (there's no 12v? supply through it ).The hub is connected to the broadband socket and has a phone socket in the back.

Effectively we're now a broadband only connection. The digital phone is supposed to link to the hub (it registered to it OK) and calls are supposed to be via BB (a bit like Skype but from a dedicated number I suppose). The old analogue phone should connect via the phone socket in the hub.

The hub diagnostic says 'Phone not configured'. Their line diagnostic says Smarthub 2 not installed

I think they need to reconfigure the connection at their end but getting past their 'AI' ie 'rules based simpleton' is a bit like playing one of those games where you come up against a stupid opponent that refuses to die and you can't get past them. If you do any damage it just says 'contact customer support' and, when you do, its clone is standing in the way....

They're supposed to be rolling out digital telephony universally and switching off the powered analogue service. I foresee an issue or two. I suggest resisting until all options are eliminated if anyone is in the same boat. Nightmare scenario - old, non-tech, person with a personal accident alert/alarm, a home security alarm connected to a switchboard and no mobile phone or in a place with a crap mobile phone signal. They'll need an engineer to do the install and then, in a power cut they're stuffed if the house catches fire, or they need to make an emergency call for an ambulance or the police to enquire if they might possibly visit at some point in the not too distant future ).

[MrLongbeard]

They're supposed to be rolling out digital telephony universally and switching off the powered analogue service.

That's the way Sky has gone this time around, phone plugged in to the router

[Mussels]

Power is the main selling point of a standard phone line as there's a legal requirement for phones to still work. It is a definite problem for vulnerable people if that's taken away.
Mobile phone masts only last for a few hours without power so it will be easy for someone to be trapped in their home with no way to get help.

[Count Steer]

Power is the main selling point of a standard phone line as there's a legal requirement for phones to still work. It is a definite problem for vulnerable people if that's taken away.
Mobile phone masts only last for a few hours without power so it will be easy for someone to be trapped in their home with no way to get help.

They're supposed to be giving UPSs to the vulnerable people to keep the hub running in a power cut. (My home UPS was the size of 3 house bricks and lasted for about 45 mins running PC, screen and printer). I assume they'll come out and replace the batteries in the UPS every few years....

[Count Steer]

I take it all back.

Got an actual human on live chat and he sorted it.

(Yes, it involved switching things off and on again. This is an established ritual after all. But he did reconfigure something at that end).

Got all the old phones up and running too but on calling the home number it cut off after a few seconds. Seems to have been linked to an old Caller Line ID device 'cos after I unplumbed that it seemed to work OK. Dunno if the old phone answering/recording thing works yet (before the BT one kicks in). Sick of the sound of phones ringing so will try that another day! Might just buy some replacement (digital) handsets at some point and can the old analogue ones.