First call, lady tells me it's all the devices I have on the wifi network. I explain that the PC is using a CAT6 cable into the hub, and that runs slow, so it can't be the wifi. She struggles with this for a bit before agreeing. I offer to send screengrabs of speed tests. She insists the only one they accept is their own, and that it looks fine now. I remind her that this is an intermittent fault. After telling me there was nothing she could I asked to speak to her line manager whenavailable.
Second call from the manager. I start by telling her that at 12.20 I have a screengrab of the BT. Wholesale speed test showing I have c. 3mbps download speed and another one 10 minutes later showing 35mbps. 'Really?' she says, 'That's odd. I think we need to get an engineer to your property'. Finally, the scales have fallen from BT's eyes.
Bearing in mind this has been going on for some months, with umpteen phone calls, a 'Tech Guru' home visit, an upgrade to the service, plus a new hub...there was no record of any issues relating to my account.





