A warranty tale

[KungFooBob]

Then you're going to shit through their letterbox, right?

[Horse]

I've found companies are reasonably sensitive/reactive to polite criticism on their twitter/instagram/facebook pages.

True, but I will give them their chance today to see if they can find a resolution.

Funny, really. A salesman will ask "what do I have to do for you to change your mind?"

Boot on the other foot now. What do they have to do? Get yourself prepared so that you're not fobbed off again (as suggestions in previous posts here). Go on a loop:
We can't do any more.
Why not - I've given you suggestions?
We can't
Why not, what's stopping you?
Pin them down - get names, reasons. Make notes if who says what.
Whether or not you actually have a genuine option to do so, consider asking them how you go about rejecting it as unfit for purpose?
"You can't sir"
Why not? It's not roadworthy, you can't fix it. You promised before, but failed. I want my money back.

If they refuse to do any more, ask who you should contact at Triumph? "I'll wait while you get the name and number".

[tricol]

Just off the phone with them.

They have no bikes in stock to take a light cluster from. Demo bike is out, booked for the next 2 weeks. They have emailed the dealer network to see if another dealer has a spare bike to take a unit from. Getting parts is extremely difficult, I understand that of course, but the dates they are given are usually wrong. Guy told me to contact Triumph directly to see if anything could be done.

They had received my complaint, the guy I spoke to acknowledged it on the phone. The service manager is off on holiday and I believe this guy spoke to Philip Youles off the phone.

I asked for a loan bike if this can't be sorted and they agreed to look at that if they can't resolve getting a unit in the next day or two. I also asked if they had had this issue before and it's the first one at that dealer. Online owners clubs suggest it's becoming quite common.

Let's see what happens in the next 24-48hrs.

[weeksy]

Guy told me to contact Triumph directly to see if anything could be done.

"errrrm i think it should be YOU who contacts Triumph, not me"

Would be my reply to that.

Other than that, i think you're doing a fine job.

[Supermofo]

Demo bike is out, booked for the next 2 weeks

It was, but I think you can remove it from a potential customers bike to put on a customers bike who's already paid you thanks. Bet you the demo wouldn't be off the road for weeks.

[Horse]

Ta for the update.

PS if my posts come across as bolshy, it's from hard won experience of dealing with poor service.

Dreams Beds *spit* for one.

[Le_Fromage_Grande]

What's the point of having a demo bike if you haven't got any of them to sell, tail light should be off the demo bike and on your bike

[tricol]

The guy on the phone did mention the demo bike, and basically said they don't want to take it off the road as it could lose them potential orders. Cat got my tongue at that stage.

[tricol]

So, I've had a response direct from Triumph. Apparently the issue has been resolved and I will get a call from the dealer. The email hasn't elaborated on the details. I'm hoping a brand new light cluster is being sent from somewhere to the dealer.

Just waiting patiently on that call......

[Skub]

The guy on the phone did mention the demo bike, and basically said they don't want to take it off the road as it could lose them potential orders. Cat got my tongue at that stage.

What a thing to say to a customer! Do they not think you are a customer? Do they not think their actions so far could lose them potential orders? They sound very weak on the customer service front.

So, I've had a response direct from Triumph. Apparently the issue has been resolved and I will get a call from the dealer. The email hasn't elaborated on the details. I'm hoping a brand new light cluster is being sent from somewhere to the dealer.

Just waiting patiently on that call......

That sounds positive.

[Yorick]

Guy told me to contact Triumph directly to see if anything could be done.

"errrrm i think it should be YOU who contacts Triumph, not me"

Would be my reply to that.

Other than that, i think you're doing a fine job.

What tossers

[Mr. Dazzle]

Sounds like they're basically relying on the fact you're a new rider and unlikely to kick up too much stink!

Be a cvnt is my advice. Doesn't really matter what the industry is, if you want them to fix it you often have to make it so they'll fix it just to shut you up and get you out of their hair. Maybe I'm just cynical form past experience.

[Couchy]

5 weeks, I’d be fuming as I don’t normally keep them that long

[Yorick]

5 weeks, I’d be fuming as I don’t normally keep them that long

That wins you tonight's star prize


A life sized poster of Weeksy in his mankini.

[Couchy]

5 weeks, I’d be fuming as I don’t normally keep them that long

That wins you tonight's star prize

A life sized poster of Weeksy in his mankini.

Better than the one I have got, no mankini

[Yorick]

5 weeks, I’d be fuming as I don’t normally keep them that long

That wins you tonight's star prize

A life sized poster of Weeksy in his mankini.

Better than the one I have got, no mankini

*Plonk *

[Couchy]

That wins you tonight's star prize

A life sized poster of Weeksy in his mankini.

Better than the one I have got, no mankini

*Plonk *

OK you can have it back stop PM’ing me

[Demannu]

I'd be taking a hammer to the rear light of the demo bike, and see how long they take to fix it!

[A_morti]

I'd be taking a hammer to the rear light of the demo bike, and see how long they take to fix it!

Right. Bit of casual criminal damage will definitely help the case
And when they finally get one brake light delivered, let's see which bike they'd fix first.

[weeksy]

I'd be taking a hammer to the rear light of the demo bike, and see how long they take to fix it!

Right. Bit of casual criminal damage will definitely help the case
And when they finally get one brake light delivered, let's see which bike they'd fix first.

I don't think he was seriously expecting that to happen