MrLongbeard wrote: ↑Mon Apr 26, 2021 2:01 pm
Well it's my experiences that as soon as Highways shows up to a stranded vehicle in these bays the Red X's are turned on for the inside lane, if they need them why don't I?
SURVIVE best practice guidance V18 excerpts
When attending a broken down vehicle in an SOS Area, especially an LGV, the Road Recovery Operator should contact Highways England RCC if assisted entry to an SOS Area is required where it is known, or is likely that the RRO will need to slow significantly or stop in a lane adjacent to an SOS Area. A lane closure or a rolling road block maybe required to safely enter the SOS Area in some circumstances. Liaison with Highways England RCC will determine the best approach. Any signals set should remain in place until you have safely left the scene. If Traffic Officers are not present and signals are still set, ensure you notify RCC when you require the lane to be reopened.
2. Or if the hard shoulder is being used as a live running lane and the Technician is reasonably satisfied that they can exit the SOS Area safely without assistance, then the Technician should contact the RCC using the Emergency Telephone located within the SOS Area, and notify the RCC of their intention to leave the SOS Area without assistance. The RCC should be aware of the presence of the Technician and the casualty vehicle in the SOS Area via the CCTV cameras located on the motorway. Where the casualty vehicle has been repaired, the Technician should advise the driver of the casualty vehicle of the recommended procedure for re-joining the carriageways. See Section 4N (Leaving the scene of the breakdown or removal).
3. Or if, however, the hard shoulder is being used as a live running lane and the Technician considers that they require assistance to exit the SOS Area, for example this will normally be required when towing a casualty vehicle or if speed and/or density of passing traffic is high, then the Technician should contact the RCC, using the Emergency Telephone located within the SOS Area, and request assistance.
RCC and HE Traffic Officer Assistance (if present)
If the resources are available, the RCC and the Traffic Officer If the resources are available, the RCC and the Traffic Officer patrol will provide one or more of the following types of assistance to enter or exit an SOS Area:
Entering an SOS Area - Where assistance is required to enter an SOS Area, contact Highways England RCC and provide a telephone number allowing direct contact between HE Traffic Officers and the Technician. Where possible the RCC operator will pass the following details, to the RRO, to assist recovery:
- The position of the vehicle occupying the SOS Area
- Whether there is sufficient space ahead of the vehicle for the RRO to safely enter it without Traffic Officer assistance.
Exiting an SOS Area - On section of smart motorways, the Technician will be asked to wait within the SOS Area until the relevant part of the hard shoulder or lane 1 is closed to traffic or lane divert arrows have been set. Once the RCC has confirmed appropriate signals have been set, the Technician should check that traffic has cleared from the hard shoulder/ lane 1 (and, if the gantry beyond the SOS Area is visible, that a red X or lane divert arrow has appeared on the gantry over the hard shoulder/lane 1) before attempting to leave the SOS Area. This is considered to be the preferred type of assistance should the Technician have any concerns over their ability (or that of the customer) to safely exit the SOS Area.
2. The Traffic Officer patrol, if they attend, can use their vehicle to provide a rolling road block in order to facilitate the Technician’s safe exit from the SOS Area. The RCC will also set the signs and signals to display ‘SLOW VEHICLE LEAVING REFUGE’ on the gantries approaching the SOS Area to advise other drivers that a slow vehicle is leaving the refuge area. If agreed with the RCC that a rolling road block will be provided, the Technician should position their vehicle in readiness to leave the SOS Area and should only exit the SOS Area when they can see both that the Traffic Officer’s vehicle is approaching and that the dynamic hard shoulder/ lane 1 is clear in front of that vehicle, The Technician should pull out a safe distance in front of the Traffic Officer vehicle and proceed onto lane 1 with caution when the TO vehicle’s lights are seen and no vehicles are seen between the SOS Area and TO vehicle.
The Traffic Officer patrol will follow their own established procedures and position their vehicle behind the casualty vehicle with the appropriate warning lights activated and signs deployed to help protect the scene. This means that if a Technician arrives at the scene of an incident which is also being attended by Traffic Officer patrol the Technician should position the road recovery vehicle in front of the casualty vehicle. The Traffic Officer(s) and the Technician should liaise to establish whether the casualty vehicle is to be recovered or repaired in situ and establish what Traffic Officer support is required.
Note: There may be instances when, due to a variety of reasons, an RCC is unable to arrange for the attendance of Traffic Officer patrol at the scene to assist the Technician. In such cases it is recommended that the Road Recovery Operator then contacts the appropriate PCR and ascertain if a Police Officer vehicle is able to attend instead. If this is also not possible, then the Road Recovery Operator should consider sending a second resource to assist the Technician at the roadside and inform the Technician accordingly.
The reverse access option under Highways England control maybe utilised where appropriate.
Note 1: It is recommended that contact with the appropriate PCR or RCC for permission to use the hard shoulder or closed lane (under RED X’s) to access a casualty vehicle is made by the attending Technician. This will ensure that the Road Recovery Operator is made aware that the Technician will be using the hardshoulder or closed lane (under RED X’s) to access the casualty vehicle should permission be granted.
Note 2: Under no circumstances whatsoever may a Technician drive on the hard shoulder or closed lane (under RED X’s) of a motorway (or dual carriageway) without first of all receiving permission to do so from either Highways England or the Police as appropriate.