This 'back to the manufacturer' business is standard practice but your contract is with the RETAILER, not the manufacturer. The shop should refund / replace themselves, not fob you off with "we'll see what they say".Rockburner wrote: ↑Fri Aug 02, 2024 10:08 am So - the Pace Guard Tour jacket was returned to Vines yesterday, we'll see what they reply. Given that the sleeve vent is inoperable, the salesman I dealt with is going to use that flaw as the main reason for the return.
I learned that one the hard way.