What have you done today thread?

[Count Steer]

THIS is a Sledgehammer...

Potentially a Hedgeslammer.

(Be a good username that ).

[Horse]

Newbury fire station open day

Random one, either here or the YouTube thread

Fire had a live job during the day. You'd expect bells, or a klaxon. Oh no ... Trumpet fanfare!
.


[Filly says it sounds like the start of the BBC Casualty theme music]

[Count Steer]

Been for a hike in the local hills. The recent thunderstorms have left their mark. All the sandy bits have been washed clean so bits were like a v sandy beach. People's gravel drives have migrated onto the road in places. The heath has going 'boing!' into life and the heathers and gorse are all in flower.

S'nice out there.

[Rockburner]

Been on hold on the phone for nearly 2 hours now trying to find out who handles dispute resolutions for that "waterproof" jacket from BMW.

BMW point you at "MotorCodes" the Motor Ombudsman.... who don't deal with motorcycles, nor accessories, only cars.

MotorCodes pointed me at the MCIA who have a dispute resolution service...... which only deals with motorcycles, not accessories.

MCIA echoed Motorcodes in pointing me at CAB/Trading Standards..... who seem incredibly busy....

[cheb]

Did you pay for it using a credit card? If yes then try them.

[Horse]

MCIA echoed Motorcodes in pointing me at CAB/Trading Standards..... who seem incredibly busy....

@Cousin Jack would whatever the latest version of the Sale of Goods Act apply?

[Rockburner]

MCIA echoed Motorcodes in pointing me at CAB/Trading Standards..... who seem incredibly busy....

@Cousin Jack would whatever the latest version of the Sale of Goods Act apply?

According to CAB, yes.

[Noggin]

Went to France Service to try and sort out the tax returns issues. She wrote to the Tax office to confirm that we DID do the 2023 return online in April, so it should have been processed; and atttached a paper version.

Just got a reply saying I'll get the tax returns in October when they do the paper ones.

Sooo - I need them now to complete my housing application. But can't have them.

Looks like I'll not be in a council apartment for winter then. Tis all a bit too stressful

[ZRX61]

Broke into the 160's!! Was 169.8lb this morning

Down to Ozempic rather than exercise.. & the fact that I was working in 108deg temps on Saturday (that dropped 3lb), plus I forget to eat yesterday...

[ZRX61]

Watched all of the stock market gains for the past three months (& then some) get wiped out in three days...

[Sadlonelygit]

Tiling.....and cutting concrete......and a bit more tiling.........and dealing with a particularly unpleasant stomach bug .........and staying hydrated! Dropped below 90kg for the first time in a long while

[Horse]

MCIA echoed Motorcodes in pointing me at CAB/Trading Standards..... who seem incredibly busy....

@Cousin Jack would whatever the latest version of the Sale of Goods Act apply?

According to CAB, yes.

Good

Small Claims Court?

Write (recorded delivery )to the shop (IIRC your contract is with them, not BMW), give them 14 calendar days to respond, then initiate the process?

Include in your claim any costs (postage, holiday taken from work, etc).

Initial cost is £35 (up to £300 claim) or £50 (up to £500 claim). I can't remember how long you've had the jacket, or how much wear. You might not be reasonable claiming the full price paid.

[Rockburner]

@Cousin Jack would whatever the latest version of the Sale of Goods Act apply?

According to CAB, yes.

Good

Small Claims Court?

Write (recorded delivery )to the shop (IIRC your contract is with them, not BMW), give them 14 calendar days to respond, then initiate the process?

Include in your claim any costs (postage, holiday taken from work, etc).

Initial cost is £35 (up to £300 claim) or £50 (up to £500 claim). I can't remember how long you've had the jacket, or how much wear. You might not be reasonable claiming the full price paid.

If I get no leverage at all from the credit card company (I'm not going to hold my breath) then possibly, if I decide that it'll be worth the hassle.

[Horse]

According to CAB, yes.

... possibly, if I decide that it'll be worth the hassle.

IIRC you paid something like £350?

Claiming for that (if it's almost as-new condition?) + incidental costs, the fee is returned on a win.

You can document:
- faulty construction
- reasonable (extensive) attempts to sort outside of the court system

[Rockburner]

According to CAB, yes.

... possibly, if I decide that it'll be worth the hassle.

IIRC you paid something like £350?

Claiming for that (if it's almost as-new condition?) + incidental costs, the fee is returned on a win.

You can document:
- faulty construction
- reasonable (extensive) attempts to sort outside of the court system

June 2019 : paid £396 for a Streetguard (originally £550+vat, reduced to £220+VAT),
July 2019 : Replaced for another Streetguard
Aug 2020 : Returned 4th jacket for replacement (according to this post : viewtopic.php?p=16889&hilit=Streetguard#p16889 ) All requests for a refund at this point were refused. (Also - there were no invoices or other paperwork given to me at each of these replacements)
May 2021 : Received Pace Guard Tour jacket as replacement (Streetguards completely out of stock), Again, refund refused. BMW UK called this a "Goodwill" replacement transaction, despite this transaction still being within their 2 year manufacturing warranty period.
July 2024: First time I was caught in the rain with the Pace Guard*: Pocket leaked like a sieve. In addition a zipper was found to be missing from new: ie a manufacturing defect.


The "sticky wicket" that I'm on is that it's now over 3 years since I received the Pace Guard, (ie, well outside the BMW 2 year warranty), although I have an email from the Vines employee stating that the jacket is virtually like new. BMW also say that they've given all the "Goodwill" that they're prepared to give.

The "sticky wicket" that BMW are on is that according the Consumer Law I have a reasonable expectation of 6 years of life from any product, (according to this online tool from CAB : https://www.citizensadvice.org.uk/decis ... oods/next/ ) and that I have a reasonable expectation that a product is "fit for purpose" and "of satisfactory quality": Every single jacket I have received can very easily be said to be "not fit for purpose", and "not of satisfactory quality" especially the current Pace Guard because it actually has a visible, easily observed manufacturing flaw. In addition, they have constantly refused a refund, which appears to be against the law.

I've gone through BMW's replacement service
I've gone through BMW's internal dispute resolution system
I've contacted the Motor Ombudsman (MotorCodes) who have a code of practise that allegedly BMW are registered with : they don't deal with accessories (or motorcycles);
I've contacted the MCIA (MotorCycle Industry Association): they have a dispute resolution service, but they do not deal with accessories;
I've contacted CAB: the colleague I spoke to and explained the history to said I was completely within my rights to demand a refund, and informed me that in fact I should have been offered a refund after the first replacement failed.
I've contacted the credit card company through whom the original payment was made: they're almost completely online so I'm now waiting for a response from them (bit awkward because I closed that account a couple of years ago).

I've informed BMW of all the above - including reminding them of the aspect of consumer law that I've been informed of.

So - now waiting for 30 days to see if anything comes from the cc company, if not, I'll have to consider a "small claims" case.

* Due to not commuting daily, and only doing summer riding in a different jacket

[KungFooBob]

Found my old car for sale!

It's still wearing the old plates, that are now assigned to the wife's X2!

https://www.autoseven7ltd.co.uk/used-me ... re-6191538

I told the wife that the dealer (franchised BMW) would just send it straight to auction.

I wonder if the'vey driven it far enough to retrigger the engine fault light for the two failed Nox sensors?

Damn I'll miss that car, it was the nicest one I've ever had.

[cheb]

... possibly, if I decide that it'll be worth the hassle.

IIRC you paid something like £350?

Claiming for that (if it's almost as-new condition?) + incidental costs, the fee is returned on a win.

You can document:
- faulty construction
- reasonable (extensive) attempts to sort outside of the court system

June 2019 : paid £396 for a Streetguard (originally £550+vat, reduced to £220+VAT),
July 2019 : Replaced for another Streetguard
Aug 2020 : Returned 4th jacket for replacement (according to this post : viewtopic.php?p=16889&hilit=Streetguard#p16889 ) All requests for a refund at this point were refused. (Also - there were no invoices or other paperwork given to me at each of these replacements)
May 2021 : Received Pace Guard Tour jacket as replacement (Streetguards completely out of stock), Again, refund refused. BMW UK called this a "Goodwill" replacement transaction, despite this transaction still being within their 2 year manufacturing warranty period.
July 2024: First time I was caught in the rain with the Pace Guard*: Pocket leaked like a sieve. In addition a zipper was found to be missing from new: ie a manufacturing defect.


The "sticky wicket" that I'm on is that it's now over 3 years since I received the Pace Guard, (ie, well outside the BMW 2 year warranty), although I have an email from the Vines employee stating that the jacket is virtually like new. BMW also say that they've given all the "Goodwill" that they're prepared to give.

The "sticky wicket" that BMW are on is that according the Consumer Law I have a reasonable expectation of 6 years of life from any product, (according to this online tool from CAB : https://www.citizensadvice.org.uk/decis ... oods/next/ ) and that I have a reasonable expectation that a product is "fit for purpose" and "of satisfactory quality": Every single jacket I have received can very easily be said to be "not fit for purpose", and "not of satisfactory quality" especially the current Pace Guard because it actually has a visible, easily observed manufacturing flaw. In addition, they have constantly refused a refund, which appears to be against the law.

I've gone through BMW's replacement service
I've gone through BMW's internal dispute resolution system
I've contacted the Motor Ombudsman (MotorCodes) who have a code of practise that allegedly BMW are registered with : they don't deal with accessories (or motorcycles);
I've contacted the MCIA (MotorCycle Industry Association): they have a dispute resolution service, but they do not deal with accessories;
I've contacted CAB: the colleague I spoke to and explained the history to said I was completely within my rights to demand a refund, and informed me that in fact I should have been offered a refund after the first replacement failed.
I've contacted the credit card company through whom the original payment was made: they're almost completely online so I'm now waiting for a response from them (bit awkward because I closed that account a couple of years ago).

I've informed BMW of all the above - including reminding them of the aspect of consumer law that I've been informed of.

So - now waiting for 30 days to see if anything comes from the cc company, if not, I'll have to consider a "small claims" case.

* Due to not commuting daily, and only doing summer riding in a different jacket

FWIW my experience of the judges* in the small claims court in Southampton 35 years ago was they were very reasonable and very much sided for the plaintiff. Especially if the plaintiff had contemporaneous notes. Top tip: Don't use the same pen and try to vary your handwriting a bit.

If no joy with the credit card company I'd give it a go, the dealer/BMW might decide it's not worth fighting or just not turn up. If the defendant doesn't attend then it's pretty much an immediate win for the plaintiff.

*It's not actually a judge, ISTR they are called Recorders.

[Sadlonelygit]

Still tiling, still shitting!

[Sunny]

Found my old car for sale!

It's still wearing the old plates, that are now assigned to the wife's X2!

https://www.autoseven7ltd.co.uk/used-me ... re-6191538

Lard?

[KungFooBob]

Found my old car for sale!

It's still wearing the old plates, that are now assigned to the wife's X2!

https://www.autoseven7ltd.co.uk/used-me ... re-6191538

Lard?

It came with the Merc, no idea what it means. Thought we might as well keep it for £80 it cost to retain it. It hides the age of her car now.