Mr. Dazzle wrote: ↑Tue Jul 25, 2023 9:31 am
From the way you've described it, your situation and Farage's appear quite different to me?
I'm not trying to suggest otherwise. Of course if your argument is all about Farage then you'll not give a shit about the problems that just happen along when your account gets closed.
I've said before and I'll say it again, I don't give a shit about Farage, but closing
anyone's account can create big problems.
Mr. Dazzle wrote: ↑Tue Jul 25, 2023 9:31 amIn a nutshell you've fallen foul of good old fashioned incompetence. That's the almost inevitable consequence of big organisation + cutting back on real staff + heavy reliance on generic IT which assumes generic customers.
Farage has also fallen foul of good old fashioned incompetence and shite customer service. Quite simply what was wrong with the bank simply asking to speak to him, in confidence to discuss their thoughts and feelings? Why did my bank not call me or email me and ask me to call them regarding the issues they had? You're a youngster I know but as you get older you'll come to realise that talking about issues has a good success rate for sorting out problems and getting understanding of others' position on things.
Mr. Dazzle wrote: ↑Tue Jul 25, 2023 9:31 amFarage on the other hand was deliberately "exited" (great word) as a result of a conscious decision. They have a committee and everything, who appear to have considered the matter at some length in person. That's not
bad customer service per se...at least not bad in the way you've experienced it. It's actually quite in depth and thorough customer service, just not the kind he'd like.
It's a pity that the committee who considered 'everything' didn't consider asking Farage to pop in and have a chat. In considering 'everything' they considered, it seems, innuendo, heresay and opinions but not made any effort to consider there might be some value in talking to their customer. They, the committee and Coutts in general, Santander and any other bank or institution that has a fair degree of power and control over Joe Bloggs are a bunch of cunts.
They have simply removed from their business ethics one of the mainstays of British justice - that a person is innocent until proven guilty.