Laptop battery drops to zero when coming out of sleep

Kneerly Down
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Laptop battery drops to zero when coming out of sleep

Post by Kneerly Down »

As per the title my Asus Zenbook Duo is having issues when coming out of sleep mode.

The battery is normally kept at 80% when plugged in and if I run it on battery from that it will drop from 80% to 70% in about 90 minutes with light usage and the screen up pretty bright so battery doesn't seem bad.

However, any time I put it into sleep mode when on battery, even if at 80% and the sleep is, say, a minute, when it comes out of sleep I logon and then it goes immediately into hibernation.
When I then bring it out of hibernation, even if it is plugged in, and log back on it comes up with an immediate 'battery is very low' warning and goes straight back into hibernation.
If it's plugged in it will come back on and say the battery is at 0/1% but within 10mins or so goes back to showing 80%.
If it's not plugged in it won't come on at all, no matter what I press.

It's really annoying as it means I can't take it away from power without a full shutdown and if I accidentally let it sleep when I don't have power it won't come back on again until I do.

Wondered if there's a simple way of checking whether it's a software or hardware issue?
Thanks, and merry Xmas! :)
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KungFooBob
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Re: Laptop battery drops to zero when coming out of sleep

Post by KungFooBob »

Could be a firmware issue. There might be an ASUS app for driver updates or you might need to go to the ASUS webshite for them, but I'd make sure all the manufacturer specific updates are installed. Not just the stuff presented to you by Windows Update.
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Re: Laptop battery drops to zero when coming out of sleep

Post by Kneerly Down »

BIOS update seems to have sorted it! :D
Many thanks.
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Re: Laptop battery drops to zero when coming out of sleep

Post by Count Steer »

That's interesting. Got a similar problem with my phone. I assumed the battery was tatered. Might have a delve to see if there are any updates I've missed.
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