Triple Trouble - Consumer Rights

[weeksy]

Do you realy want another Triumph?

If not, or if there is another nearby dealer, thresten to take the dealer fo the small claims court for the £1250.

It may take ages, but it will be cheap for you, and potentially a lot more expensive and risky for him. He might just decide to up his offer to closer to £4k.

That's just crazy talk IMO

Why? It is fairly cheap, simple and hassle free until you actually get to court. That is the stressful bit.

The idea is to get him to go off to a solicitor and find out how much it will cost him. And to think about the damage to his reputation if he loses.

Why though? Why put yourself through that ? It's just not worth it... She's had a tough arse year with her mum and the problems etc... I can't see why you'd want this all hanging over you and a motorbike you can't ride because it's fucked to help get your mind off it. So not only now do you have no bike, you've also got a pending court case which you worry about and all for the sake of a mythical £1000 you MAY get if you win ? You've got to spend countless hours getting experts to back your opinon, then fight it in front of a judge.... and what if he says "sorry, things break, ...." you've then gone through all this, not had a bike for 6 months and are still in exactly the same place. Fuck no... not for me.

Back a couple of years ago if you recall i could have done the same with a KTM690 which had electrical gremlins.... All it would have done was give me stress, made me fall out with the dealer i like and pissed me off... Instead i chopped it in, bought an XSR900 and had a cracking year biking.

[MrLongbeard]

Is your no claims entitlement protected ??

[Mr. Dazzle]

Triumph are basically banking on the fact you can't be arsed to fight 'em for the sake of a 30% loss in the value of the bike (i.e. £4k bike selling for £2.75k).

Can you be arsed to fight 'em? Only you can answer that. Company legal departments of course can be arsed to fight you, that's kinda their job.

EDIT: BTW, I did fight Volvo on this sort of thing a few years back and it didn't take all that much effort to get 'em to contribute 90% of the repair cost, after which I immediately got shot of the car. It wasn't that stressful TBH, but I also had a lot less going on in my life back then

[Trinity765]

I'm an analyst by nature which means I find it easier ponder over problems, gathering information rather than actually making a decision and sometimes ending up in analysis paralysis. What's driving me forward right now and forcing a decision is I DON'T HAVE A BIKE

If I do take Triumph up on there offer
1. I get a brand new shiny bike that I know I will enjoy riding
2. I have to pay £8,000 for it
3. I get a two year warranty (which I used to think was two years peace of mind but now I know that's not necessarily so)
4. Less servicing - every 10k miles rather than 6k for the Street
5. I will be the dealer's best friend for 10 minutes
6. I also get a set of tyres as the ones on the Street need replacing

If I don't take Triumph up on their offer
1. I don't have a bike
2. I can get it repaired myself - approx. £1,000
3. Can I get it repaired myself and still make a claim? Need to find that out
4. I can buy a new bike of my choice and don't have to take something from the Triumph range
5. Pursue Triumph for money and the hassle over the last few years - I don't actually want to think about all the hassle over the last few years.

Is £4k a reasonable market value or is it under? If it's pretty much market rate I'd want to put it behind me.

That's reasonable for a bike like mine that works due to the high mileage (it's a 2019 with 36,500 on the clock). If I was to sell it myself (with a new clutch) I'd advertise it at £4,500 and take an offer.

[Horse]

Triumph are basically banking on the fact you can't be arsed to fight 'em for the sake of a 30% loss in the value of the bike (i.e. £4k bike selling for £2.75k).

Can you be arsed to fight 'em? Only you can answer that. Company legal departments of course can be arsed to fight you, that's kinda their job.

[Some?] Motor insurance companies used to have a 'fuck off' payment for whiplash claims. Under £3.5k claimed, "there you are, now fuck off"

[Mr. Dazzle]

I can't remember from this thread, but have you spoken to Triumph GB yourself?

EDIT: The reason I ask this is 'cause I had a similar story from the Volvo dealer about my car . "Volvo won't pay for this under warranty, their final offer is....". Turns out when you speak to Volvo directly that final offer isn't so final.

[Deadpool2]

I'm an analyst by nature which means I find it easier ponder over problems, gathering information rather than actually making a decision and sometimes ending up in analysis paralysis. What's driving me forward right now and forcing a decision is I DON'T HAVE A BIKE

If I do take Triumph up on there offer
1. I get a brand new shiny bike that I know I will enjoy riding
2. I have to pay £8,000 for it
3. I get a two year warranty (which I used to think was two years peace of mind but now I know that's not necessarily so)
4. Less servicing - every 10k miles rather than 6k for the Street
5. I will be the dealer's best friend for 10 minutes
6. I also get a set of tyres as the ones on the Street need replacing

If I don't take Triumph up on their offer
1. I don't have a bike
2. I can get it repaired myself - approx. £1,000
3. Can I get it repaired myself and still make a claim? Need to find that out
4. I can buy a new bike of my choice and don't have to take something from the Triumph range
5. Pursue Triumph for money and the hassle over the last few years - I don't actually want to think about all the hassle over the last few years.

Is £4k a reasonable market value or is it under? If it's pretty much market rate I'd want to put it behind me.

That's reasonable for a bike like mine that works due to the high mileage (it's a 2019 with 36,500 on the clock). If I was to sell it myself (with a new clutch) I'd advertise it at £4,500 and take an offer.

I haven't read the whole thread. I analysis stuff as well and in this one instance, given how much you love to ride, what does your heart say - over and above the financial obligations and potential stress of a court case? Do you want to change bikes and try something different?

[Trinity765]

I'm an analyst by nature which means I find it easier ponder over problems, gathering information rather than actually making a decision and sometimes ending up in analysis paralysis. What's driving me forward right now and forcing a decision is I DON'T HAVE A BIKE

If I do take Triumph up on there offer
1. I get a brand new shiny bike that I know I will enjoy riding
2. I have to pay £8,000 for it
3. I get a two year warranty (which I used to think was two years peace of mind but now I know that's not necessarily so)
4. Less servicing - every 10k miles rather than 6k for the Street
5. I will be the dealer's best friend for 10 minutes
6. I also get a set of tyres as the ones on the Street need replacing

If I don't take Triumph up on their offer
1. I don't have a bike
2. I can get it repaired myself - approx. £1,000
3. Can I get it repaired myself and still make a claim? Need to find that out
4. I can buy a new bike of my choice and don't have to take something from the Triumph range
5. Pursue Triumph for money and the hassle over the last few years - I don't actually want to think about all the hassle over the last few years.

Is £4k a reasonable market value or is it under? If it's pretty much market rate I'd want to put it behind me.

That's reasonable for a bike like mine that works due to the high mileage (it's a 2019 with 36,500 on the clock). If I was to sell it myself (with a new clutch) I'd advertise it at £4,500 and take an offer.

I haven't read the whole thread. I analysis stuff as well and in this one instance, given how much you love to ride, what does your heart say - over and above the financial obligations and potential stress of a court case? Do you want to change bikes and try something different?

Funny you should say that. My heart was just saying "but you love Street Triples".

[Trinity765]

And there is a really good mechanics down the road who I know will take it to bits and find out what the actual problem is and I'd rather give them my money.

[Mr. Dazzle]

And there is a really good mechanics down the road who I know will take it to bits and find out what the actual problem is and I'd rather give them my money.

Honestly - I would bet against that.

I only say that because you've had repeated faults in different systems which keep coming back. It might be fluke, but it might also be a fault somewhere else which is causing both (something wrong with the oil system for example). Chasing out faults like that takes alot of work, at least it does if you want any confidence the fix worked. It really could be some stupid little seemingly unrelated problem you'll never find.

Just IM(professional )O like. I find problems in vehicles for a living

[Yorick]

Get rid if it and get the new one.

[Trinity765]

Thanks everyone - really appreciate all the comments. I was feeling pretty alone on the way back home last weekend on a bike that was only going to get worse. Even though my Mum couldn't have helped me, at least I could tell her about my problems. In fact, because she had dementia, I could tell her again 10 minutes after and get a double dose of sympathy.

I'm going to sleep on it.

[Cousin Jack]

Only you have the full picture, so make your decision and then carry it through. It is easy for me to say go to court, it is easy for Weeksy to say don't. Only you can make the decision.

Good luck, whichever way you chose.

[Le_Fromage_Grande]

Take it down the road to the mechanic, ask him to have a listen and see what he thinks, it won't cost you anything and you'll have a better idea what you want to do with it.

[weeksy]

And there is a really good mechanics down the road who I know will take it to bits and find out what the actual problem is and I'd rather give them my money.

Honestly - I would bet against that.

I only say that because you've had repeated faults in different systems which keep coming back. It might be fluke, but it might also be a fault somewhere else which is causing both (something wrong with the oil system for example). Chasing out faults like that takes alot of work, at least it does if you want any confidence the fix worked. It really could be some stupid little seemingly unrelated problem you'll never find.

Just IM(professional )O like. I find problems in vehicles for a living

That for me is the gist of it.... it comes down to 2 simple choices really.

1. Sell it to the dealer
2. Pay someone else to fix it and then sell it after.

If the difference in cost between 1&2 doesn't really matter.. then i'd do whichever got rid of the bike quickest and easiest. You're going through too many clutches/cams/whatevers that there's something somewhere underlying that's causing an issue... that would for me be a deal breaker right there.

You could go nuts, https://www.ebay.co.uk/itm/125427549877 ... R7Cf4bz9YA

Buy the STM Slipper clutch, get it fitted and sell the bike as 'upgraded' but you may fit the clutch and find you've still got a 36,000 mile bike with a weird noise.

Just give it to Triumph and say "ok, come up by £300 on the offer and we'll do the deal" Then buy their bike and you're away and riding.

[Yorick]

Have you tried We Buy Any Bike .com?

[Trinity765]

Have you tried We Buy Any Bike .com?

Yes and they don't.

[Yorick]

Have you tried We Buy Any Bike .com?

Yes and they don't.

[Mr. Dazzle]

I still don't get it, they replaced some major parts under warranty and they've failed again a lot sooner than they should.
They either have to admit that, or admit there is nothing wrong with it and it's worth more?

I'd want market value because that's what it should be worth if they'd done their job properly.

If I had the time to waste then I'd quite happily spend a couple of hundred quid and 2-3 months pursuing that angle.
Otherwise I'd try and push them to do the above and then try and settle for at least something better than their offer.

That's kinda my view too.

They replaced bits, so they clearly agreed they were broken. Said bits actually lasted less time this time around? Bollox to warranty periods, this is covered by your statutory rights?

Fully get why a fight might not be your desire though, sometimes the hassle ain't worth it.

[Yorick]

Seeing as it's shit weather for next 5 or 6 months maybe do the court route?

OTH February is the best time to do a deal on a bike.
I bought all my GSXR1000s in February. Got some cracking deals. Never paid above £8.5k