Triple Trouble - Consumer Rights

[Deadpool2]

I know you have made a decision of sorts. Given that 2/3 triumphs have been OK, its better than even odds to get another Triumph. Personally I would be looking at a mt09/10 if I was in the market.

[Trinity765]

I have just spoken to the dealer. They have actually submitted my issue as a warranty claim. Just how many clutches can you get under warranty? Does anyone know if this is a world record?

If they agree to do it, all good as at least I'll have the freedom to choose which bike/brand to chop it in for and now is a good time to go shopping. While I've had a few new bikes, I'd be happy with anything under 15k miles.

[Horse]

And the cams?

[Trinity765]

And the cams?

I don't know if the cams are an issue. We'll find out after the clutch has been done. I think the timing chain adjuster might be a problem, but I'd do that myself if I keep the bike.

[Trinity765]

On Thursday they said that they would get back to me on Friday, on Friday they said that they would get back to me on Monday and today they are saying they'll get back to me tomorrow.

[Horse]

On Thursday they said that they would get back to me on Friday, on Friday they said that they would get back to me on Monday and today they are saying they'll get back to me tomorrow.

Bring Bringgg

Hello, Bodgit Budget Bikes, how may I help?

Blah blah ... I'm passing by tomorrow ... could I make an appointment to see the dealer principal, he should have an answer from Triumph for me.

Blather block distract ooh no, he's busy.

No problem then ... pause ... when will he be free?

[Trinity765]

On Thursday they said that they would get back to me on Friday, on Friday they said that they would get back to me on Monday and today they are saying they'll get back to me tomorrow.

Bring Bringgg

Hello, Bodgit Budget Bikes, how may I help?

Blah blah ... I'm passing by tomorrow ... could I make an appointment to see the dealer principal, he should have an answer from Triumph for me.

Blather block distract ooh no, he's busy.

No problem then ... pause ... when will he be free?

They're waiting for so and so from the factory to phone them. I'm not even angry - I'm all angried out. If it were April and the days were getting longer and warmer I'd be a little more anxious.

Just booked the Portsmouth to Santander ferry for June 2023 - I wonder what bike I'll be taking.

[Yorick]

On Thursday they said that they would get back to me on Friday, on Friday they said that they would get back to me on Monday and today they are saying they'll get back to me tomorrow.

Bring Bringgg

Hello, Bodgit Budget Bikes, how may I help?

Blah blah ... I'm passing by tomorrow ... could I make an appointment to see the dealer principal, he should have an answer from Triumph for me.

Blather block distract ooh no, he's busy.

No problem then ... pause ... when will he be free?

They're waiting for so and so from the factory to phone them. I'm not even angry - I'm all angried out. If it were April and the days were getting longer and warmer I'd be a little more anxious.

Just booked the Portsmouth to Santander ferry for June 2023 - I wonder what bike I'll be taking.

We have to put reg plate on booking, even if just island hopping.

[Skub]

On Thursday they said that they would get back to me on Friday, on Friday they said that they would get back to me on Monday and today they are saying they'll get back to me tomorrow.

I have found no one ever rings back,be it a tradesman,a healthcare professional or a shop,it's only a stalling tactic,something to make the customer go away for a while. It takes bloodyminded determination to make headway,being nice is often a mistake.

[Trinity765]

Bring Bringgg

Hello, Bodgit Budget Bikes, how may I help?

Blah blah ... I'm passing by tomorrow ... could I make an appointment to see the dealer principal, he should have an answer from Triumph for me.

Blather block distract ooh no, he's busy.

No problem then ... pause ... when will he be free?

They're waiting for so and so from the factory to phone them. I'm not even angry - I'm all angried out. If it were April and the days were getting longer and warmer I'd be a little more anxious.

Just booked the Portsmouth to Santander ferry for June 2023 - I wonder what bike I'll be taking.

We have to put reg plate on booking, even if just island hopping.

A friend is booking it and said that I didn't need to yet. I looked and there is a check box for unknown reg. If I had to, I would put the current one and then change it.

[Trinity765]

Just spoken to the dealer (he phoned me).

Triumph will not accept any further warranty claims on the bike.

We agreed that the market value of it is £4,000. They will give me £2,750 as a trade in.

To fix it would cost around £1,000 however, it could be more and how long would it work for after that.

His advice was "get rid" which is easy for him to say especially as I've shown interest in the Speed Twin but I agree that anything else might be throwing my money down the drain.

I'm off to think about it.

[weeksy]

Just spoken to the dealer (he phoned me).

Triumph will not accept any further warranty claims on the bike.

We agreed that the market value of it is £4,000. They will give me £2,750 as a trade in.

To fix it would cost around £1,000 however, it could be more and how long would it work for after that.

His advice was "get rid" which is easy for him to say especially as I've shown interest in the Speed Twin but I agree that anything else might be throwing my money down the drain.

I'm off to think about it.

TBH, i'd take it and move on. TBH as they've not helped you much, i'd arguably be asking for it in cash and going somewhere else for my next bike... but i doubt that will fly. I'd still take it though.

[Trinity765]

Just spoken to the dealer (he phoned me).

Triumph will not accept any further warranty claims on the bike.

We agreed that the market value of it is £4,000. They will give me £2,750 as a trade in.

To fix it would cost around £1,000 however, it could be more and how long would it work for after that.

His advice was "get rid" which is easy for him to say especially as I've shown interest in the Speed Twin but I agree that anything else might be throwing my money down the drain.

I'm off to think about it.

TBH, i'd take it and move on. TBH as they've not helped you much, i'd arguably be asking for it in cash and going somewhere else for my next bike... but i doubt that will fly. I'd still take it though.

I'm thinking the same. Is it worth taking legal action, which will take months and months and months for the sake of £1250? Grrrr

edit: I may phone the Triumph dealer that I got it from originally and see if they can give me a better deal - It may only save me a couple of hundred but it's worth it for a phone call.

[Taipan]

Just spoken to the dealer (he phoned me).

Triumph will not accept any further warranty claims on the bike.

We agreed that the market value of it is £4,000. They will give me £2,750 as a trade in.

To fix it would cost around £1,000 however, it could be more and how long would it work for after that.

His advice was "get rid" which is easy for him to say especially as I've shown interest in the Speed Twin but I agree that anything else might be throwing my money down the drain.

I'm off to think about it.

I'd take that if you still want the speed twin? If you (understandably) want to jump ship from Triumph, then try getting a trade in price elsewhere. If the trade in price with its fault is too low from Suzuki/Yamaha etc then get it fixed by someone other than Triumph and try again.

[Cousin Jack]

Do you realy want another Triumph?

If not, or if there is another nearby dealer, thresten to take the dealer fo the small claims court for the £1250.

It may take ages, but it will be cheap for you, and potentially a lot more expensive and risky for him. He might just decide to up his offer to closer to £4k.

[weeksy]

Do you realy want another Triumph?

If not, or if there is another nearby dealer, thresten to take the dealer fo the small claims court for the £1250.

It may take ages, but it will be cheap for you, and potentially a lot more expensive and risky for him. He might just decide to up his offer to closer to £4k.

That's just crazy talk IMO

[Skub]

Just spoken to the dealer (he phoned me).

Triumph will not accept any further warranty claims on the bike.

We agreed that the market value of it is £4,000. They will give me £2,750 as a trade in.

To fix it would cost around £1,000 however, it could be more and how long would it work for after that.

His advice was "get rid" which is easy for him to say especially as I've shown interest in the Speed Twin but I agree that anything else might be throwing my money down the drain.

I'm off to think about it.

Personally,I'd not be interested in spending another bag of sand on the bike. It's been a poor show for Triumph and a bad experience for you. The offer of £2750 is just enough to make you consider it as an option,but they're doing you no favours.

As Weeksy said,I'd be inclined to do a deal and put it all behind you.

The last possible option would be to pay KFB £500 for petrol and matches,then claim the market value.

[Dodgy69]

Will they take it off you for cash. ? If so, buy another brand.

[Cousin Jack]

Do you realy want another Triumph?

If not, or if there is another nearby dealer, thresten to take the dealer fo the small claims court for the £1250.

It may take ages, but it will be cheap for you, and potentially a lot more expensive and risky for him. He might just decide to up his offer to closer to £4k.

That's just crazy talk IMO

Why? It is fairly cheap, simple and hassle free until you actually get to court. That is the stressful bit.

The idea is to get him to go off to a solicitor and find out how much it will cost him. And to think about the damage to his reputation if he loses.

[Supermofo]

Is £4k a reasonable market value or is it under? If it's pretty much market rate I'd want to put it behind me.