Backend Webserver Unreachable / performance issues.

What can the Admins do to help, any requests for changes, updates, etc.
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MrLongbeard
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Re: Backend Webserver Unreachable / performance issues.

Post by MrLongbeard »

weeksy wrote: Fri Jul 01, 2022 5:21 pm but I get frustrated for you lot when it's not working, you're the ones who've put your hands in your pocket for it
We'll get over it, there's plenty of other online stuff to look at whilst waiting for the glitches to get sorted.
weeksy wrote: Fri Jul 01, 2022 5:21 pm I also feel it hurts my reputation and people think "FFS you wanker, sort it out" but that may be harsh on myself lol


I get that, this is your baby, you've given us a home, we've contributed our hard earned beer tokens to its upkeep, but at the end of the day, yeah you're being a tad harsh on yourself.
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weeksy
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Re: Backend Webserver Unreachable / performance issues.

Post by weeksy »

I'm guessing we've all been happy for a few days then?
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Re: Backend Webserver Unreachable / performance issues.

Post by Yorick »

Been OK today 👌
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Re: Backend Webserver Unreachable / performance issues.

Post by Horse »

Even when we're unhappy, we can still look forward to when it's back on again :thumbup:
Even bland can be a type of character :wave:
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Re: Backend Webserver Unreachable / performance issues.

Post by Count Steer »

It's been fine here. :thumbup:
My spine is the bass line.
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Re: Backend Webserver Unreachable / performance issues.

Post by Skub »

No issues for me.
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Re: Backend Webserver Unreachable / performance issues.

Post by Yorick »

It's on a goslow. 10/15 seconds refresh time.

Could be the slow Spanish ISP ;)
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weeksy
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Re: Backend Webserver Unreachable / performance issues.

Post by weeksy »

I assume it's not just me it's running like crap for ?
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Re: Backend Webserver Unreachable / performance issues.

Post by weeksy »

Ivan tells me he's checking... it seems happier..
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Re: Backend Webserver Unreachable / performance issues.

Post by Count Steer »

weeksy wrote: Thu Jul 07, 2022 12:20 pm I assume it's not just me it's running like crap for ?
Nope. The back-end went for lunch here too.
My spine is the bass line.
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Re: Backend Webserver Unreachable / performance issues.

Post by Slenver »

Getting regular 504 errors today
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Re: Backend Webserver Unreachable / performance issues.

Post by weeksy »

Yup.... i've shouted.... they're....well, i think, working on it.
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Re: Backend Webserver Unreachable / performance issues.

Post by Skub »

Slenver wrote: Thu Jul 07, 2022 12:29 pm Getting regular 504 errors today
Ditto.
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Re: Backend Webserver Unreachable / performance issues.

Post by weeksy »

Hello Steve,

We'd like to report that our WAF(bitninja) engineers are attempting to troubleshoot the error in the real time in order to resolve this once and for all.
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Re: Backend Webserver Unreachable / performance issues.

Post by weeksy »

Oh yes... that went well didn't it..

Awaiting feedback... i'll let you know.
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Re: Backend Webserver Unreachable / performance issues.

Post by v8-powered »

I couldn't get on at all late last night, seems OK this morning though.
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Re: Backend Webserver Unreachable / performance issues.

Post by Yorick »

Running slower than Couchy on a Haslam trackday.
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Re: Backend Webserver Unreachable / performance issues.

Post by weeksy »

I know I know


I've been on the case
Unfortunately, we're receiving a lot of complaints from other customers. Bitninja's support team promised to release the fix in the new update, but unfortunately there is no ETA at the moment.

As a solution, I'd like to propose you to migrate your account to our less populated server where such issue doesn't occur.

Please, let us know if this suits you.

Regards,
Ivan T.
I told them to go ahead
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weeksy
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Re: Backend Webserver Unreachable / performance issues.

Post by weeksy »

Hello Steve,

I'd like to report that your account has successfully been migrated to a different server.
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Re: Backend Webserver Unreachable / performance issues.

Post by Horse »

Fingers crossed ...
Even bland can be a type of character :wave: