Bigyin wrote: ↑Wed Feb 02, 2022 10:43 pm
I know my bike is too old for warranty but during my chat with the main dealer about the failed fuel sensor they asked for a copy of my service history to send to Ducati to try and get it done FOC. I pointed out that all the servicing was main dealer apart from the last one which was done by an Independent and the main dealer were happy with that as it was a recognized Italian specialist with the diagnostic kit
Might not be relevant to a new bike warranty though
How does servicing affect a fuel sensor?
It's clearly a faulty part.
If it was a burned valve, it would be legit to argue that someone had set the valve clearance wrongly, and turn down a claim.
In the past I haven't been a big buyer of new bikes,a 350 Yam,a 125 Innova and the current Zed,that's my lot in 50 years of bikes. None of them ever went back to a dealer for anything past the first service.
I bought the Z1000 new from a franchised dealer in 2020 and took it back for it's 600 mile free service and that's been it for me. I've done all the oil and filter changes myself and well below the recommended service intervals. I used genuine Kawa parts. there is now 10k on the bike.
The thing is,I removed the cat and had the ecu flashed within the warranty period,so I'm stuffed for cover anyway. Personally,I'd rather have the bike the way I want it,rather than pissing about being careful I don't bork the warranty.
That's just me,it's a judgement call for the individual.
My bought from new Hornet is nudging 90k and I've done all my own servicing bar valves... got them checked at 40 and 80k, and two needed new shims at 80k.
Which reminds me, the bought at 1k XJ needs an oil / filter change - I should have done it in the autumn - and I should look at the plugs too.
Bigyin wrote: ↑Wed Feb 02, 2022 10:43 pm
I know my bike is too old for warranty but during my chat with the main dealer about the failed fuel sensor they asked for a copy of my service history to send to Ducati to try and get it done FOC. I pointed out that all the servicing was main dealer apart from the last one which was done by an Independent and the main dealer were happy with that as it was a recognized Italian specialist with the diagnostic kit
Might not be relevant to a new bike warranty though
How does servicing affect a fuel sensor?
It's clearly a faulty part.
If it was a burned valve, it would be legit to argue that someone had set the valve clearance wrongly, and turn down a claim.
You missed the point. The point is, if you keep it serviced within the Ducati network, you'll likely get a better chance of something being sorted even when out of warranty, which is what happened. If you do it all yourself, they're just going to say no instantly if out of warranty. Irrespective of the part.
The part they replaced, they didn't need to replace FoC.
weeksy wrote: ↑Sat Feb 05, 2022 9:53 am
You missed the point. The point is, if you keep it serviced within the Ducati network, you'll likely get a better chance of something being sorted even when out of warranty, which is what happened. If you do it all yourself, they're just going to say no instantly if out of warranty. Irrespective of the part.
The part they replaced, they didn't need to replace FoC.
And you missed mine. if you can show that goods were not of satisfactory quality at the time of sale then you may have a claim against the trader under the Consumer Rights Act 2015.
It may be tough to argue, but any part has to be fit for purpose and last a reasonable length of time. The responsibility for a fault doesn't automatically expire at the end of a warranty.
If you've only done a couple of thousand miles in three years when the part failed, then despite the warranty expiring the previous year, you'd still have a pretty good claim.
If you've done 100,000 miles in the same three year period, the manufacturer could reasonably say that you have had your money's worth out of it.
weeksy wrote: ↑Sat Feb 05, 2022 9:53 am
You missed the point. The point is, if you keep it serviced within the Ducati network, you'll likely get a better chance of something being sorted even when out of warranty, which is what happened. If you do it all yourself, they're just going to say no instantly if out of warranty. Irrespective of the part.
The part they replaced, they didn't need to replace FoC.
And you missed mine. if you can show that goods were not of satisfactory quality at the time of sale then you may have a claim against the trader under the Consumer Rights Act 2015.
It may be tough to argue, but any part has to be fit for purpose and last a reasonable length of time. The responsibility for a fault doesn't automatically expire at the end of a warranty.
If you've only done a couple of thousand miles in three years when the part failed, then despite the warranty expiring the previous year, you'd still have a pretty good claim.
If you've done 100,000 miles in the same three year period, the manufacturer could reasonably say that you have had your money's worth out of it.
Can't see it... it's not happening in the above scenario. I think you'd do exceptionally well to get anything out of them.
What "you'd do well to get out of them" and what the law says are not always the same thing!
You may remember my s/h people carrier debacle some years back where my outwardly sound looking vehicle turned out to have significant corrosion to the floor and wiring under the carpet - the independent expert thought that it had been standing in salt water.
The dealer pointed to clauses in the sale contract and said "no refund", I went through all the standard steps and finally got to the point of approaching the small claims court, whereupon he folded. I ended up having to pay for the vehicle to be transported back to Gloucester, but by sticking it out and repeatedly telling him the law, I got nearly all my money back.
Depending on the cost of the item, it may or may not be worth the effort. But the expiration of a warranty does not automatically end the dealer's responsibility.
I had a similar thing on my old car when the gearbox died literally a month outside of warranty. They initially said "jog on" basically but eventually ended up paying for nearly all the repair.
Warranties don't exclude or replace your statutory rights.
Bigyin wrote: ↑Wed Feb 02, 2022 10:43 pm
I know my bike is too old for warranty but during my chat with the main dealer about the failed fuel sensor they asked for a copy of my service history to send to Ducati to try and get it done FOC. I pointed out that all the servicing was main dealer apart from the last one which was done by an Independent and the main dealer were happy with that as it was a recognized Italian specialist with the diagnostic kit
Might not be relevant to a new bike warranty though
How does servicing affect a fuel sensor?
It's clearly a faulty part.
If it was a burned valve, it would be legit to argue that someone had set the valve clearance wrongly, and turn down a claim.
You missed the point. The point is, if you keep it serviced within the Ducati network, you'll likely get a better chance of something being sorted even when out of warranty, which is what happened. If you do it all yourself, they're just going to say no instantly if out of warranty. Irrespective of the part.
The part they replaced, they didn't need to replace FoC.
The Spin Doctor wrote: ↑Sat Feb 05, 2022 10:04 am
And you missed mine. if you can show that goods were not of satisfactory quality at the time of sale then you may have a claim against the trader under the Consumer Rights Act 2015.
It may be tough to argue, but any part has to be fit for purpose and last a reasonable length of time. The responsibility for a fault doesn't automatically expire at the end of a warranty.
If you've only done a couple of thousand miles in three years when the part failed, then despite the warranty expiring the previous year, you'd still have a pretty good claim.
If you've done 100,000 miles in the same three year period, the manufacturer could reasonably say that you have had your money's worth out of it.
Just to clarify Weeksy hit the nail right on the head.
The bike was built late 2014 and first registered early in 2016. I bought it in 2018 secondhand when it had already exceeded the factory warranty period. I didnt ride much for the first year when i bought it due to injury and surgery to fix it but have put 10000 miles on it in the 3 and a half years since. Under those circumstances i doubt any manufacturer would replace a failed sensor FOC but Ducati have done exactly this in quite a few cases as long as the owner/dealership can show the owner has taken all reasonable steps to look after the machine as the factory wanted.
By any stretch of the law i can think of i doubt Consumer Rights Act or Sale of Goods act can be applied to a 6-8 year old bike depending on when it was made or registered. If they play ball it will save me a couple of hundred quid at least so worth a punt for the sake of an email.
Mr. Dazzle wrote: ↑Sat Feb 05, 2022 6:44 pm
How much would you save by not paying Ducati servicing prices?
I dont, i use an independent who is recognized by the local dealership
All the stamps in the book for the main dealer were either previous owner or done at purchase when i bought it ....... my main dealer also discounts me 10% if i did use them for work as i did on a couple of previous bikes which were Ducati and Kawasaki
If it was a burned valve, it would be legit to argue that someone had set the valve clearance wrongly, and turn down a claim.
You missed the point. The point is, if you keep it serviced within the Ducati network, you'll likely get a better chance of something being sorted even when out of warranty, which is what happened. If you do it all yourself, they're just going to say no instantly if out of warranty. Irrespective of the part.
The part they replaced, they didn't need to replace FoC.
The Spin Doctor wrote: ↑Sat Feb 05, 2022 10:04 am
And you missed mine. if you can show that goods were not of satisfactory quality at the time of sale then you may have a claim against the trader under the Consumer Rights Act 2015.
It may be tough to argue, but any part has to be fit for purpose and last a reasonable length of time. The responsibility for a fault doesn't automatically expire at the end of a warranty.
If you've only done a couple of thousand miles in three years when the part failed, then despite the warranty expiring the previous year, you'd still have a pretty good claim.
If you've done 100,000 miles in the same three year period, the manufacturer could reasonably say that you have had your money's worth out of it.
Just to clarify Weeksy hit the nail right on the head.
The bike was built late 2014 and first registered early in 2016. I bought it in 2018 secondhand when it had already exceeded the factory warranty period. I didnt ride much for the first year when i bought it due to injury and surgery to fix it but have put 10000 miles on it in the 3 and a half years since. Under those circumstances i doubt any manufacturer would replace a failed sensor FOC but Ducati have done exactly this in quite a few cases as long as the owner/dealership can show the owner has taken all reasonable steps to look after the machine as the factory wanted.
By any stretch of the law i can think of i doubt Consumer Rights Act or Sale of Goods act can be applied to a 6-8 year old bike depending on when it was made or registered. If they play ball it will save me a couple of hundred quid at least so worth a punt for the sake of an email.
Yes but...
...a faulty fuel sensor is NOT a service item and would be expected to last a good proportion of the life of the vehicle, and DEPENDING ON CIRCUMSTANCES - something I thought I made perfectly clear when I wrote
Spin Doctor wrote:If you've only done a couple of thousand miles in three years when the part failed, then despite the warranty expiring the previous year, you'd still have a pretty good claim.
If you've done 100,000 miles in the same three year period, the manufacturer could reasonably say that you have had your money's worth out of it.
- should be replaced as such.
That was the observation I made. I made no reference to the age / condition of YOUR vehicle.
