Backend Webserver Unreachable / performance issues.

What can the Admins do to help, any requests for changes, updates, etc.
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Backend Webserver Unreachable / performance issues.

Post by weeksy »

Yeah, i know, i saw it this morning too.

First email reply from the ISP said "please check now..."

But as still down.

Second reply after i told them was "can't see any issues"

but magically it came back to life.

First outage we've had longer than a couple of minutes. Weird.
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

Yup, bit of a long one today. Not sure yet why.

Had a call open with provider and will ask why
User avatar
KungFooBob
Posts: 14197
Joined: Sat Mar 14, 2020 1:04 pm
Location: The content of this post is not AI generated.
Has thanked: 539 times
Been thanked: 7526 times

Re: Backend Webserver Unreachable

Post by KungFooBob »

IT'S ALIVE!
User avatar
Skub
Posts: 12167
Joined: Mon Mar 16, 2020 5:32 pm
Location: Norn Iron
Has thanked: 9819 times
Been thanked: 10144 times

Re: Backend Webserver Unreachable

Post by Skub »

It's potter. He's lnown for messing with backends. :cry:
"Be kind to past versions of yourself that didn't know what you know now."
Walt Whitman
https://soundcloud.com/skub1955
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

ISP say, "all looks fine"

"Funny that how it's been down for an hour and right before you reply it suddenly comes back "
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

"Hello,

In order to resolve the problem we have restarted web service"

Yeah no shit.
User avatar
KungFooBob
Posts: 14197
Joined: Sat Mar 14, 2020 1:04 pm
Location: The content of this post is not AI generated.
Has thanked: 539 times
Been thanked: 7526 times

Re: Backend Webserver Unreachable

Post by KungFooBob »

"Have you tried turning it off and on again?"
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

Yeah I know. Backend webserver errors again.

I am shouting at them, honestly
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

If I'm not about and it happens again, can anyone who sees it take a screenshot etc please
User avatar
Yorick
Posts: 16736
Joined: Sat Mar 14, 2020 8:20 pm
Location: Paradise
Has thanked: 10263 times
Been thanked: 6885 times

Re: Backend Webserver Unreachable

Post by Yorick »

I got a 505 message. Nowt else
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

I know I know.

I've sent screenshots to the host and said "sort your shit out"
User avatar
KungFooBob
Posts: 14197
Joined: Sat Mar 14, 2020 1:04 pm
Location: The content of this post is not AI generated.
Has thanked: 539 times
Been thanked: 7526 times

Re: Backend Webserver Unreachable

Post by KungFooBob »

I might have to talk to the wife if you don't sort this shit out!
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

KungFooBob wrote: Thu Dec 30, 2021 8:17 pm I might have to talk to the wife if you don't sort this shit out!
Doing my best man. Of it keeps doing this we'll start considering our options in Feb.
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

Hello,

Seems the issue was caused due to web-service reboot

Regards,
Den K.
Customer Support Team
No shit fellas.
User avatar
Cousin Jack
Posts: 4452
Joined: Mon Mar 16, 2020 4:36 pm
Location: Down in the Duchy
Has thanked: 2550 times
Been thanked: 2285 times

Re: Backend Webserver Unreachable

Post by Cousin Jack »

Just seen it again, 10 minutes ago
Cornish Tart #1

Remember An Gof!
User avatar
Horse
Posts: 11549
Joined: Sun Mar 15, 2020 11:30 am
Location: Always sunny southern England
Has thanked: 6187 times
Been thanked: 5087 times

Re: Backend Webserver Unreachable

Post by Horse »

weeksy wrote: Thu Dec 30, 2021 8:42 pm
Hello,

Seems the issue was caused due to web-service reboot

Regards,
Den K.
Customer Support Team
No shit fellas.
That sounds similar to the 'support' I received when my web hosting company was hacked, luckily only adding a "you've been hacked" page.

Response from hosts was to take several days to return the site to an earlier version. No, not the latest. "Don't you have a backup?" No.
Even bland can be a type of character :wave:
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

Any ideas why and what we can do to stop this please? 3 times in 24 hours is quite a lot

Steve
Hello,

It's not possible to stop such reboots, The web-service soft reboots go when a site is added/deleted from httpd.conf as a service restart, to load new data for domains.

Regards,
Den K.
Customer Support Team
User avatar
wheelnut
Posts: 2229
Joined: Mon Mar 16, 2020 4:36 pm
Has thanked: 907 times
Been thanked: 1001 times

Re: Backend Webserver Unreachable

Post by wheelnut »

There will be someone on to you in the new year to try and sell you a dedicated web server.
User avatar
weeksy
Site Admin
Posts: 23416
Joined: Sat Mar 14, 2020 12:08 pm
Has thanked: 5450 times
Been thanked: 13085 times

Re: Backend Webserver Unreachable

Post by weeksy »

wheelnut wrote: Thu Dec 30, 2021 9:30 pm There will be someone on to you in the new year to try and sell you a dedicated web server.
I'm just waiting for the Nye influx of donations to run the site when everyone is drunk. I think I'll be up all night with my inbox pinging. I'll buy whatever they like then.
User avatar
Horse
Posts: 11549
Joined: Sun Mar 15, 2020 11:30 am
Location: Always sunny southern England
Has thanked: 6187 times
Been thanked: 5087 times

Re: Backend Webserver Unreachable

Post by Horse »

weeksy wrote: Thu Dec 30, 2021 9:25 pm
It's not possible to stop such reboots, The web-service soft reboots go when a site is added/deleted from httpd.conf as a service restart, to load new data for domains.
Does that mean that the more successful they become, the more likely it is to happen? [Hence the dedicated server offer?]
Even bland can be a type of character :wave: