Laptop login issue

Supermofo
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Laptop login issue

Post by Supermofo »

My Dad went to log into his laptop on Sat night and it said something about an update and he clicked yes (he's not tech savy so can't remember exactly what it was, but said something about an update and would he want to do it now or later). Once it had finished he went to login and it said his password was incorrect and said he could get a code via windows live or re-set it. He switched off the laptop and it did it again, he did it a 3rd time and it let him login as normal.

Later he let it go to sleep and afterwards it just keeps saying his password is wrong. My brother spoke to him and went into window live to re-set the password but no joy.

At the minute can't get into the laptop as it just keeps saying his password is wrong and now looks like it's not accepting the re-set either.

Any ideas?

It's running Windows 10.
Mr Moofo
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Re: Laptop login issue

Post by Mr Moofo »

Hi - no idea ...
I will have to wait the the forum maestro to come along ....